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Member FDIC

Security Center

Your Protection

Security Center

Your security is our highest priority. Learn how we protect you — and how you can protect yourself.

256-Bit SSL Encryption

Every session on HNB Online Banking is protected with bank-grade SSL encryption, the same standard used by the world's largest financial institutions.

24/7 Fraud Monitoring

Our automated systems monitor every transaction around the clock. If something looks unusual, we alert you immediately.

Zero Liability Protection

If an unauthorized transaction occurs and you report it promptly, you will not be held responsible. We make it right, fast.

Multi-Factor Authentication

We verify your identity using multiple factors when you log in from a new device or location, adding an extra layer of protection.

Do

  • Use a strong, unique password for Online Banking
  • Enable account alerts for all transactions
  • Review your statements regularly for errors
  • Log out fully when using a shared computer
  • Keep your contact information up to date
  • Report suspicious activity immediately

Never

  • Share your password or account number
  • Click links in unsolicited emails claiming to be from us
  • Access Online Banking on public Wi-Fi without a VPN
  • Respond to calls asking for your full card number
  • Send money to someone you haven't verified
  • Use the same password across multiple sites

Emergency

Report Fraud

If you believe your account has been compromised, act immediately:

1
Call us now
24/7 Fraud Hotline: 1-888-751-9911
2
Lock your card
Sign in to Online Banking and lock your card instantly.
3
Change your password
Update your Online Banking password immediately.
4
File a report
Contact the FTC at reportfraud.ftc.gov and local police if identity theft is involved.

Phishing & Scam Awareness

HNB CAPITALS will never call, text or email you asking for your full password, Social Security number or one-time verification codes. If you receive such a request, do not respond — call us directly at 1-888-751-9000.

Common scams include fake check deposits, wire transfer fraud, grandparent scams and romance scams. When in doubt, call your bank before taking action.